Dr SWOOP, our AI genius, is coming soon to SWOOP Analytics
Introducing Dr SWOOP! This little genius will provide you with instant answers to just about all your digital workplace questions, and give you proven tips and ideas to boost communication and collaboration across your organisation.
Meet Dr SWOOP!
Our vision is to help you improve internal communication and collaboration across your entire organisation, and with external partners. One of the things that makes SWOOP Analytics unique is the extensive research in our benchmarking reports, case studies on high-performing organisations, communities and teams, in-depth blog posts, and more - which all contribute to an unparalleled knowledge bank of best practice, inspirational stories and hard evidence-based data on what “good” looks like.
Now generative AI has opened the door for us to deliver even more human-friendly insights at scale based on this knowledge bank. Imagine getting tips and ideas about what you can do to make your next intranet news article pop, or top tips customised to your Viva Engage community to further drive engagement.
Using generative AI, combined with our extensive knowledge library, we have developed a new feature to the SWOOP Analytics dashboard called “Dr SWOOP”. Trained on SWOOP Analytics’ published and private knowledge, Dr SWOOP enables every customer to get insights at their fingertips to improve their collaboration and communication on Microsoft 365, SharePoint intranets, Viva Engage, Microsoft Teams and Workplace from Meta.
We love when our customers join our journey to improve SWOOP Analytics’ offerings so we’re sharing our plan for Dr SWOOP with you, and we’d love to get your feedback along the way.
Stage 1
We launch a standalone version of an AI solution trained on all SWOOP Analytics’ benchmarking data, case studies, blog posts, support articles and more.
A screenshot from Dr SWOOP. You can ask Dr SWOOP anything!
In stage 1 you can ask Dr SWOOP anything you like. It doesn’t know who you are, and it doesn’t have access to any of your SWOOP Analytics data. However, if you give it some clues, it will recommend ideas for improvement. For example, you could ask; “My community’s Curiosity Index is 5%. Is that good? What can I do to improve?”. Or you could ask a more general question like; “What are your top recommendations for creating a vibrant community?” or even; “What insights from SWOOP can I use to make my intranet better?”
The guidance Dr SWOOP will provide to every single customer is impressive because the foundational knowledge it is based upon is unmatched in the field.
Stage 2
We connect the AI platform to SWOOP Analytics data. Dr SWOOP knows who you are, and it can read your SWOOP Analytics metrics. This will enable Dr SWOOP to suggest recommendations for any person, team, community, or segment. Here you could be presented with specific recommendations for improvement, and reinforce what you are doing well. For example, it might say; “Across your enterprise, you have a high Response Rate which means people get answers to their questions. However, the Curiosity Index is low and that means people aren’t asking enough questions. Asking questions is important as it stimulates innovation and problem-solving. How about running a campaign asking people to ask questions?”
With these AI initiatives, we’re empowering our customers to tap into a wealth of insights that have proven successful by the best-performing companies, communities and teams, combined with more than a decade of data-based research.
Will you join us and be a part of it? If you’d like to try Dr SWOOP, please contact us and we’ll provide you with access our beta version.
