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Engagement 3.0? SWOOP has you covered
We were intrigued and somewhat excited when we saw HR guru Josh Bergin’s take on the evolution of the Employee Engagement marketplace. Bergin is an internationally renowned HR, People and Talent analyst, who recently provided his Top 5 Digital trends in HR.
How many groups should you join?
It’s a busy day, and you’re a busy person. Just how many groups can you realistically participate in on your enterprise social network? Pick a number and we’ll get back to that in a moment.
Less is Not Always More with Enterprise Social
While Enterprise Social Networking sites have taken their lead from consumer-facing Social Media platforms, there are many situations where good practices in social media just do not map over to Enterprise Social.
What Does it Take to Build an Effective Digital Team?
We recently completed what we believe is the largest study of digital team collaboration performance ever undertaken. We analyzed 1,360 digital teams from nearly 70 organizations from a full breadth of industries and geographies. The digital interactions of over 400,000 team members and nearly 2 million interactions over an extended 6-month period were analyzed. Our sample was drawn from users of the collaboration platform Workplace by Facebook, where groups have been self-identified as a team.
How long does it take before SWOOP has an impact on your ESN?
This question was recently posed to us and we didn’t have a quick answer. In this post we have taken the time to make a considered response to a question we expect all of those considering SWOOP would be interested in.
SWOOP is ISO27001 certified
At SWOOP Analytics we take security very seriously. We’ve been working hard over the past year to ensure our customers’ data is protected to the world’s highest standards. We’re proud to tell you SWOOP Analytics has achieved ISO 27001 certification this week.
SWOOP Chat NYC – Why we do what we do
I left SWOOP Chat New York with a clear focus on why we, in the world of the Enterprise Social Networks, do what we do. Ultimately, we do it to give whomever we’re aiming to serve, whether it’s a customer, a community, a vulnerable child, the best and most efficient service while providing them, and those helping them, with the correct and the best information.
SWOOP Analytics wins the top award with our research on Groups in Enterprise Social Networks
We’re proud, and a little humbled, to have won the Best Paper at the 29th Australasian Conference on Information Systems for our research into group types on Enterprise Social Networks.
Move Beyond Social Media to Benchmark Your Digital Workplace Performance
Many organizations equate digital workplace performance to social media consumption. Senior leaders communicate their vision and objectives down through the organizational hierarchy, with success measured through the perceived employee engagement with those corporate messages. We have been benchmarking organizations’ digital collaboration performance for more than three years, building a database with more than 130 organizations, more than 2 million employees and more than 23 million digital interactions in the process.
"Social" Groups in Enterprise Social Networks
In this final article in our series on Enterprise Social Group types, we address “non-work” groups and their importance to community success.
Announcement and Broadcasting Groups
When it comes to making an all-company announcement, arguably the richest channel is always face to face. But for large and distributed organisations, that becomes impractical. With an Enterprise Social Network (ESN), the CEO and executive can speak directly to staff at all levels, making the ESN a rich channel that can scale for large and distributed businesses.
This post continues SWOOP’s series on Groups within ESN platforms. The ‘Announcements’ group is often one of the first formed on a newly installed ESN; a venue for the CEO and other leaders to speak with all employees.
SWOOP for Microsoft Teams – we're getting closer
We are excited to tell you about how we are progressing with SWOOP for Microsoft Teams and give you a peek at what’s in store.
For those of you who have used SWOOP for Yammer, there will be little familiarisation required as most of the widgets and measures are similar to what you’re used to seeing. And you’ll be pleased to know that we plan on providing insights and recommendations on migrations between Teams and Yammer groups.
For those new to SWOOP, you will find SWOOP prioritises relationships and behavioural change over simple activity counts. We believe high performing teams are built on strong personal relationships; so that is where our prime focus remains.
Executive engagement – the key to a successful Yammer network
The No.1 way to get employees engaged on a company’s Yammer network is by getting leaders to use the platform, according to communications managers at some of the world’s biggest companies. If a leader, including the CEO, is making the time to share ideas and connect on the social network platform, even the busiest front-line worker or middle manager would find it hard to explain why they can’t do so.
Executive engagement – the key to a successful enterprise social network
The No.1 way to get employees engaged on a company’s Enterprise Social Network (ESN) is getting leaders to use the platform, according to communications managers at some of the world’s biggest companies.
If a leader, including the CEO, is making the time to share ideas and connect on the social network platform, even the busiest front-line worker or middle manager would find it hard to explain why they can’t do so.
“The No.1 way to get more people on board is by saying; ‘Your leader is there, or your CEO is there, why aren’t you?’,” said Syngenta’s Communications Manager and Yammer Channel Manager, Melinda Schaller.
Forums & Discussion Boards - for Problem Solving and Idea Sharing
Have you ever asked an online group in your organisation to put a price on the value gained from sharing ideas? Have they saved time, shared knowledge or provided new opportunities?
We think you’ll be surprised at how quickly the value, and dollars saved, adds up. But it’s important to be purposeful and focused when establishing an online forum.
This post continues on our theme for addressing the different group types typically found on Enterprise Social Network (ESN) platforms.
Are Private Groups More Openly Sharing than Public Groups?
Amy Dolzine from accounting firm EY recently reflected on five years of observing Yammer groups, both public and private, and like many of us has been promoting transparency and open group collaboration. However, she made the following observation: “In my observations, completely without data, it feels like having private spaces where the audience is limited to a select group, ironically enables people to be more open. When you ask people in an org to be vulnerable to all, people are not as yet willing to ask the difficult questions, and people are less willing to answer. But in a smaller subset they are.”
Amy’s post intrigued us, perhaps because in some way it resonates with what we have observed ourselves. We often hear that private groups provide a safe place to speak openly. At SWOOP we are the ‘data people’ and because of that we felt compelled to see what evidence, using our Yammer benchmarking facilities, we could find.
Employee Experience Isn't About Mapping Journeys, It's About Bridging Organizational Tribes
Talking about employee engagement as it relates to customer engagement is all the rage these days. The idea being that happy employees equal happy customers. And along the way, some hijacked the “Customer Journey” terminology to speak of “Employee Journeys,” with the inference that a happy employee journey — typically defined by the HR touchpoints of recruitment, on-boarding, learning and development, performance assessment and exit — leads to happy customers. This analogy falls apart at journey’s end: The customer journey ends with a sale. The employee journey ends with the person leaving.
What makes a collaboration champion? The secrets revealed
At SWOOP Analytics, our goal is to help organisations become better and faster at collaborating.
Nothing makes us happier than seeing organisations achieve better collaboration and, ultimately, innovation in their workplace.
This year we are honouring these collaboration champions and sharing with you their best practices. We have introduced the inaugural SWOOP Awards for Outstanding Collaborative Performance in SWOOP’s 2018 Benchmarking of Yammer networks. We trawled through 12 million interactions between 1.4 million people from 74 different organisations to find these star performers.
Building Online Communities of Practice
Communities of Practice, or CoP, are a centrepiece of Knowledge Management programs world-wide. But it is vital these groups are not formed purely because it is easy to do so. They must be generating value, be sustainable and align with an organisation’s core competencies.
Are People Analytics the Answer to Your Employee Engagement Woes?
Deloitte's Human Capital Trends 2017 report identified "Organization of the Future" as its leading trend. The report went on to note a big shift in the way employees engage with each other, from hierarchies to networks. This social theme was reinforced in the company's 2018 report, which highlighted the rise of the “social enterprise.” The report placed an organization’s social capital as an enterprise asset on par with traditional physical and intellectual property assets. Deloitte emphasized the importance of a harmonized leadership team in building the social enterprise, with collaboration needed at all levels.