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Identification of Enterprise Social Network (ESN) Group Archetypes in ESN Analytics
With the proliferation of Enterprise Social Networks (ESN), the measurement of ESN activity becomes increasingly relevant. The emerging field of ESN analytics aims to develop metrics and models to measure and classify user activity to support organisational goals and outcomes. In this paper we focus on a neglected area of ESN analytics, the classification of activity in ESN groups.
SWOOP Award Winners share their collaboration secrets
Not taking yourself too seriously is one of the top tips from community managers from the world’s best performing Yammer networks. We brought together some of the Australian-based winners of SWOOP Analytics’ 2019 Global Yammer Benchmarking Report for an awards presentation at Sydney’s Microsoft Technology Centre.
Tips for Yammer success from the world’s best
At SWOOP we’ve had the privilege of working with hundreds of Yammer networks from around the world. We’re constantly learning from every community – what works, what “good” looks like, how leaders are engaging employees, how to break down organisational hierarchies and what doesn’t work.
The SWOOP Diversity Index: How is it Calculated?
You may have seen on your personal SWOOP dashboard something called the Diversity Index. You will also see it at the Groups, Team, Business Unit/segment and Enterprise levels where we average the diversity scores across the respective membership. In this article, we explain why and how the Diversity Index is actually calculated.
Coffee and Collaboration – More in common that you’d think
Much like when we get new collaboration tools in the digital workplace - we get lots of instructions on how to use all the features but not so much about how we might collaborate better.
Creating business value and boosting revenue with Workplace
Within 10 months of launching Workplace, more than 5,000 Compass real estate agents reported Workplace had helped them grow their business and make more money. Compass’ Workplace network has shown immediate value in its ability to create instant, revenue-generating connections across the family of Compass agents.
Help anyone in your organisation become a certified ‘SWOOPer’ in just 5 minutes
SWOOP has developed a range of training cards to help motivate your staff to become more collaborative on Yammer and Workplace from Facebook.
Enterprise Social Networks: An Alternative to Major Cultural Change Programs?
I've written before about how we need to move beyond the ubiquitous “culture survey” into real-time digital sensing, where we draw cultural assessments from how employees actually behave online.
It’s Official: SWOOP Metrics and Employee Engagement Surveys Results Align!
We have evidence to show that what you see in SWOOP is reflected in what staff think and feel, as well as business results.
Do photos and videos spark conversation and engagement on enterprise social networks?
Does adding photos or videos to Enterprise Social Network posts create more engagement?
Accelerating Teams Adoption with SWOOP - Part 2
When SWOOP Analytics is used at the earliest stages of Microsoft Teams adoption, it is possible for organisations and teams to recognise the danger points, as well as the growth markers, to help accelerate their adoption rates.
Accelerating Microsoft Teams Adoption with SWOOP
We look at how to accelerate the adoption of Microsoft Teams to avoid the lows and move up the Maturity Model by Forming, Storming, Norming and Performing.
Surviving the Team Collaboration Platform Invasion
A key to surviving the teams platform invasion lies in taking a purposeful, rather than ad hoc approach.
Millions of dollars to be saved but don’t put it all at risk without measuring collaboration
Collaboration platforms Microsoft Teams and Workplace by Facebook are saving companies millions of dollars every year, resulting in up to 800% in ROI by keeping employees engaged and connected. But without analytics to help you clearly understand where collaboration is – and isn’t – happening you have no way of measuring if you’re receiving the business benefits.
Enterprise social networks promote employee engagement & enhance performance: Study
Enterprise Social Networks like Yammer and Workplace by Facebook promote employee engagement and enhance performance, especially if leadership is engaged, according to ground-breaking new research from Griffith University.
Cross-generational collaboration at SWOOP Chat Sydney
What does a company of 30,000+ teenagers serving fast food have to do with a prestigious law firm, a government finance department and a catholic university? Despite the completely different roles of these organisations, they all use SWOOP Analytics to measure how their employees connect on their Enterprise Social Network (ESN), in this case Microsoft’s Yammer or Workplace by Facebook.
Becoming a high performance, agile organisation (Performing)
We look beyond the single team to the network of teams; or what we refer to as the “Team of Teams”. We look at how three SWOOP enterprise functions provide a facility whereby organisational leaders can measure and track their journey to becoming a more agile organisation.
It’s Time to Get Down and Dirty With Culture and Change
While the digital world has experienced tsunami-levels of change since 1996, the same cannot be said for the world of organizational change management.
My team is established, now I want to step back and let the Team run itself (Norming)
Nirvana for teams is one where leadership can be shared across all members; members are all connected to each other by frequent two-way interactions; enabling the team to swiftly adapt to new conditions and sustain a consistently high level of productivity. Team outcomes are owned by the whole team and not just one or two members.
What Sort of ‘Team’ should I be aspiring to? Should I be on Microsoft Teams or Yammer?
Microsoft Teams has been established as the collaboration hub for Office 365 and will often become the first port of call for those looking to collaborate online. But is Teams always the correct place to collaborate? Should you be using Yammer?